MOBILE WORKFORCE MANAGEMENT

Data’s solution adopts a two-pronged approach to measuring the efficiency of field service optimization efforts. It tracks operational and also customer-facing metrics.

Data’s solution also tracks customer-facing metrics such as customer retention rates, contract renewals, contract compliance, percentage of service contracts with priority-based time constraints, and service revenue growth. It is critical for companies to adopt a customer-first mentality and to weigh every decision regarding field service technology, process, strategy, and performance against the backdrop of customer impact.

While technology alone is not a solution, an Aberdeen research clearly shows that the realtime alignment of service supply and demand afforded by optimization technology has a direct bearing on the success of field service operatons.

Service Delivery Product Brochure