IBM SERVICE REQUEST MANAGER

All critical assets in the enterprise use the Service Desk to manage the delivery of services, ensuring that customers can manage their asset infrastructure by flexibly implementing ITIL best practices according to their specific business requirements, rather than adjusting their business processes to fit the software.  

Customers can more efficiently deploy and configure IBM Tivoli, and integrate it with other enterprise applications, using the latest technology and a meta-data model that gracefully assures smooth migration of configurations, while IT departments can drive down costs of service
The solution can:

Tivoli Service Request Manager