PAST PROJECTS & CASE STUDIES

CLIENT

DESCRIPTION / OBJECTIVE PROJECT

ESKOM DISTRIBUTION

Supply, installation, maintenance and support of GE Smallworld

Eskom Distribution use Smallworld for network asset and configuration management, network planning and network operations. Smallworld maintains a complete and accurate model of the electricity network, including how and where customers connect to the network. Users then use Smallworld to perform network planning based on future demand forecasts. Smallworld is also used to support the work, maintenance, fault and outage management applications.

ESKOM DISTRIBUTION

IST, in partnership with the Eskom IT Department, implemented the Smallworld solution for Eskom Distribution. IST was responsible for certain applications required by Eskom in the Smallworld environment, which included analysis, design, development, testing, integration and implementation. IST is currently providing ongoing customisation, enhancement and upgrade services to Eskom, as well as providing ongoing maintenance and support to Eskom for the Smallworld products.

ESKOM

National Quality of Supply system.

The Eskom National Quality of Supply system was developed to evaluate the quality of supply delivered to customers by the industry, and as a means to determine whether utilities meet the minimum standards required by the National Electricity Regulator (NER).

The Quality of Supply (QOS) system assists Eskom in collecting power quality data from meters out in the field. The collected data is stored in an ORACLE data store. The power quality data is verified for completeness and quality. The power quality data is then converted to daily, monthly and yearly totals that are stored in a data warehouse. The services provided to Eskom included analysis, development, implementation and maintenance of the QOS system.

SCHLUMBERGER MEASUREMENT & SYSTEMS

Electrical Dispensing System (EDS).

IST Data's services and expertise in the electricity dispensing market were called upon by Schlumberger to upgrade their Electrical Dispensing System (EDS). This system is used by a number of local and international metropolitans to dispense and manage prepaid electricity.

TECHNIKON SOUTH AFRICA

Customer Relationship Management

The objective of the Technikon SA CRM (Customer Relations Management) system is to improve the service that the Technikon provides to their customers through their call center. The system allows the call center staff to provide students with information regarding exams, course material, account enquiries, bursaries, etc., seamlessly integrated with the Aspect Call Centre and the Technikon SA back-end systems.

NAMPOWER (Namibia)

Network Planning and Outage Management System

IST supplied the GE Smallworld-based Network Planning and Outage Management System (PowerOn). Network planners use Smallworld to plan and document future expansions to the electricity network. Smallworld is also integrated with Nampower's loadflow analysis application.

IST Data also implemented GE Smallworld's PowerOn Outage Management System for Nampower. PowerOn predicts and controls the restoration process of outages in the electricity network. Incoming trouble calls are logged by the control centre, using a graphical user interface with options to locate the customer by name, supply point number name or account number, resolving outages more efficiently.

ESI-TEL

Service Level Agreement Management

Service Level Agreement Management (SLAM)

SLAM manages the customer's service level agreements (SLA) for Esi-Tel. SLA performance indicators are calculated and impeding violations of the SLA are reported. Various network/element management systems provide daily and instantaneous fault reports. This allows customers, management as well as technical teams to prioritise fault rectification according to SLA criteria.

ESI-TEL

National Telecommunications Hierarchical Management.

This GE SmallWorld based application was custom developed for Esi-Tel for spatial modeling and planning of the entire telecommunications network, including physical and logical components. This information is used for billing, fault and maintenance management

TELKOM SA LTD

Supply, installation, maintenance and support of GE Smallworld

Telkom use the GE Smallworld Communications products to support the network plan and build processes. The solution addresses the physical and logical network components of the telecommunications network. A master inventory of all current and future planned network infrastructures is kept as well as all other planning activity related information and the planning tools that will use the repository.

The solution, which replaced a variety of disparate applications, will enable Telkom to achieve a significant service quality improvement as well as enhance Telkom's ability to assess and plan future demand accurately. The system will also enable Telkom to reduce the cost of network ownership and simplify such functions as training and maintenance.

IST, in partnership with Telkom, implemented the whole solution from initial requirements analysis through to going into production, including design, development, integration and training. IST is currently providing ongoing customisation, enhancement and integration services to Telkom, constantly enhancing the product to meet new requirements from the business. Telkom has also established a long-term maintenance and support contract for the whole solution with IST.

TELKOM SA LTD. – Service Assignment Manager (SAM)

IST Data has further been awarded the Service Assignment Manager (SAM) contract at Telkom. The SAM project will be implemented in three phases: full implantation of Circuit Assignment Manager (CAM), followed by full integration for automation and finally the migration of all legacy data into the inventory. The Circuit Assignment Manager has been developed by IST within the GE Smallworld environment to assign available capacity over suitable logical facilities in the network, to build complete circuits for the customer’s requested service. These requests and subsequent assignments are performed automatically and in real time to also support processes for correction, termination and service changes.

SAM adds value trough:
  · Service completeness and standardisation
  · Automated assignment and quicker provisioning
  · Flexible and rules based architecture
  · Multiple-mode negotiation modes of operation
  · Fallout rerouting and manual tracking
  · Full service temporality and data integrity
  · Pre-integrated, component based and extensible
  · Leveraging XML communication and reusability

Sandvik Tamrock

Client Description
Sandvik Tamrock is a supplier of trackless equipment to the mining industry. They provide a maintenance contract service to mines all over the world. Machines are serviced and maintained for clients on performance contracts throughout Africa, Australia and North America.

Project Objective
Implementation of MAXIMO at Sandvik Tamrock’s performance contracts to:

• Ensure better Equipment Availability
• Structure Frequency and Metre
• Based Maintenance Activities
• Perform Accurate Downtime Reporting
• Account for Spares Usage

IST’s Role and Responsibilities

• Development of Maintenance Solution Processes
• Develop MAXIMO to suit Business Processes
• Customer Report Writing
• User training
• System Enhancements

Scope of Project

• 300 Trackless machines
• 10800 Sub Components
• 95000 Work Orders to date
• 7880 Work Orders on average per month
• 1080 Preventative Maintenance Schedules

Results Achieved
Complete management of maintenance activities through:

Task Scheduling (high level + shop floor)

• Backlog Management
• Material Consumption Forecast
• Work Composition Ratios
• Condition Monitoring
• Providing Bases Information for RCM

Accurate equipment status reporting:

• Year to Date Costs
• Life Cycle Cost
• Availability
• Utilisation

TFMC Maintenance and Inventory Control Solutions

Eskom Distribution

BLOEM WATER

AMARADA HESS

SEDIBENG WATER

PAST PROJECTS & CASE STUDIES

CLIENT

DESCRIPTION / OBJECTIVE PROJECT

PRESTIGE CLEANING

Prestige Cleaning is a member of the Bidvest group and is a Services Company specializing in cleaning. This Enterprise Resource Planning (ERP) project spanned the implementation of a system for countrywide operations, spanning ten companies, housed in a single database. AXAPTA modules implemented included, Finance, Trade and Logistics, Materials requirement planning and Projects. Master data like inventory, chart of accounts, vendor and customer price files had to be shared by all the companies in question. Specific requirements included financial consolidation of all the company statements and complex debtors invoicing with various formats required for different customers.
IST was responsible for business process analysis, functional analysis and design, detail design, integration, risk mitigation, training and technical project management as a subcontractor to Exordia for the implementation.