QUALITY SYSTEM AND PROCESSES

Ensuring customer satisfaction through Quality Management

As part of an integrated business management system, IST has implemented a Quality Management System (QMS). The QMS supports our strategic objectives and complies with the ISO 9001:2000 code of practice.

It establishes the required systems, processes and procedures to provide products and services that aim to exceed the expectations of customers, adds value to shareholder expectations and satisfies external quality requirements. Together with supporting business processes, it constitutes the means by which we implement, maintain and continually improve our business operations, products and services.

We believe the satisfaction of our customers is determined through the performance of our products, the execution of our projects and the excellence of our services. Top management is, therefore, committed to ensure that all aspects of quality are addressed throughout the organisation as reflected in our stated Quality Policy. IST’s customers are considered partners in business. Understanding their needs and identifying solutions in accomplishing jointly-set goals are driving forces of our business.

We ensure that the importance of quality, including our Quality Policy, is communicated and understood by all levels of the organisation. This is achieved through training, regular communication and verbal and electronic reinforcement.

IST’s Quality Policy is focused on the following key principles:

Our Customers, who are the focus of everything we do and with whom we actively engage to accomplish jointly-set goals;

Our Suppliers, who are vital to the IST supply chain;

Our People, who are committed to achieving clear measurable objectives through effective:
  - Leadership,
  - Management processes and
  - Systems.

Our Culture, which is focused on:
  - A drive for continuous improvement and
  - An approach to factual decision-making.