
QUALITY SYSTEM AND PROCESSES
Ensuring customer satisfaction through
Quality Management
As part of an integrated business management system, IST
has implemented a Quality Management System (QMS). The
QMS supports our strategic objectives and complies with the
ISO 9001:2000 code of practice.
It establishes the required systems, processes and
procedures to provide products and services that aim to
exceed the expectations of customers, adds value to
shareholder expectations and satisfies external quality
requirements. Together with supporting business processes, it
constitutes the means by which we implement, maintain and
continually improve our business operations, products
and services.
We believe the satisfaction of our customers is determined
through the performance of our products, the execution of our
projects and the excellence of our services. Top management
is, therefore, committed to ensure that all aspects of quality
are addressed throughout the organisation as reflected in our
stated Quality Policy. IST’s customers are considered partners
in business. Understanding their needs and identifying
solutions in accomplishing jointly-set goals are driving forces of
our business.
We ensure that the importance of quality, including our Quality
Policy, is communicated and understood by all levels of the
organisation. This is achieved through
training, regular communication and verbal
and electronic reinforcement.
IST’s Quality Policy is focused on
the following key principles:
Our Customers, who are the focus of everything we do and
with whom we actively engage to accomplish jointly-set
goals;
Our Suppliers, who are vital to the IST supply chain;
Our People, who are committed to achieving clear
measurable objectives through effective:
- Leadership,
- Management processes and
- Systems.
Our Culture, which is focused on:
- A drive for continuous improvement and
- An approach to factual decision-making.
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